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With increasingly complex IT services, efficient remote support workflows are crucial for enterprise success. Powering the digital transformation of enterprises, ServiceNow enables end-to-end digital workflows for most business processes. To make the world of work, work even better with more productive IT service workflows, the TeamViewer Enterprise Integration for ServiceNow adds embedded remote access and remote control capabilities to support any device within the ServiceNow connected network in real time – even if no one’s there. 

Get cross-platform remote access and remote control to support devices across Windows, OSX, Android, and iOS.

Seamlessly enroll and remotely control enterprise devices on demand from a dedicated asset inventory console, enhancing asset management capabilities.

Troubleshoot technical issues for employee attended devices and unattended enterprise hardware assets anytime, from anywhere.

Instantly Add TeamViewer
Remote Support Capabilities to
ServiceNow
 to Make IT Workflows, Work Even Better 

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Provide cross-platform remote support for any device, with a single click from ServiceNow 

Increase IT productivity by diagnosing and resolving software issues faster, working on multiple incidents at the same time.
 
Maximize uptime and improve the reliability of business-critical infrastructure by connecting to and remotely controlling any enterprise device, immediately responding to operational issues.

Increase customer satisfaction and reduce support costs by remotely accessing external customer devices to resolve product issues quickly and efficiently.

Key Benefits

Cross-Platform Remote Support

Enhanced Asset Management

Attended & Unattended Remote Access

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Streamline IT workflows, work on multiple issues at the same time with a consolidated view of all active online sessions.

Consolidated Service Queue View

Customized Integration Workflow

Centrally enroll or decommission corporate assets, manage user roles, and create email templates tailored to your enterprise workflows.

Key features that enhance
ServiceNow – the smarter way to workflow™

LET'S CONNECT

Provide cross-platform remote support for any device, with a single click from ServiceNow